Outline

A key player within a small team, responsible for administering systems, servers and networks (physically and remotely) for nine branches across West Africa. Also responsible for providing premium technical support across these branches for 400+ users and 40+ servers. Primarily serving as the last escalation point for almost all technical/support challenges. Reports to the IT Manager.

Key Achievements

• Supported the successful enrollment of 400+ endpoint devices to Azure Active Directory (MS Entra ID) in Q1 2024.

• Supported the migration of 600+ end users’ emails from cPanel to M365 (Exchange Online).

• Proposed and implemented a thin client environment for the Factory’s manufacturing lines, thereby reducing cost of acquiring and maintaining over 35 desktops by 75%. 

• Proposed and implemented an upscale production server upgrade for core branches of the business to cater for 99.95% availability and scalability. Also implemented a procedure to reduce the mean time to recovery (MTTR) of a totally crashed production sever to less than 20minutes for an entire recovery cycle.

• Planned and implemented a remote access VPN solution on Sophos XG135 for 3 branches, so remote users can securely access the LAN resources working from home.

• Recommended and contributed largely to the IT compliance and governance strategy in compliance with ISO 9001 (QMS) and ISO 27001 (ISMS).

Key Responsibilities

• Identity and Access Management for cloud and on-prem users (ADDS, Azure AD – now Entra ID, Conditional Access, MFA, SSO, RBAC, Privileged Identity Management, etc.)

• Planning, deployment, and support of key infrastructure (servers, storage, networks, EUC) across all West African branches of the business. 

• Windows server deployment and support (ADDS, WSUS, RDS, licensing, Hyper-V, etc.).

• Linux installation and support with GUI and CLI (networking, security, user administration, backup, storage management, file management, etc.).

• Virtualization of physical servers using VMware, VirtualBox, and Hyper-V, backing up of VHDs/VDIs, and taking/restoring system snapshots when required. 

• Hardware optimization of high-end HPE server builds (racking, CPU, power pack, RAM, SSD array, network card, fiber port, GPU, etc.) 

• Active Directory administration (users, computers, OUs, GPOs).

• Configuration of DHCP scope, DNS, promotion/demotion of DCs, working with FSMOs, etc. 

• Implementation and monitoring of backup and recovery solutions (local/cloud).

• Management of MS Azure infrastructure and cloud resources (Azure VMs, load balancers, Storage Accounts, Azure Virtual Desktops, Azure AD, etc.).

• Direct supervision of L1 Support Engineers, and resolution of all escalated requests from them.

• Network installation and administration. Configuration and management of networking equipment (routers, managed switches, patch panels, etc.).

• Provision of support for MS 365 products (inclusive of Outlook, Teams, Projects) and MS and Windows account issues. 

• Regular implementation of upscale IT security and general computer user policies.

• Modification of scripts on Ubuntu Servers to achieve desired results. 

• Administration of Kaspersky Security Cloud Center for 400+ connected devices.

• Liaising with vendors/external partners (service providers and suppliers) to ensure that SLAs are met and that the interest of my organization is always adequately represented.

• Supporting Sophos XGS Series Firewall (VPN| Firewall | WAN | Authentication).